DNS records not saving or displaying errors? Here's how to troubleshoot common issues and fix them effectively.

Replace Placeholder Values

• Remove gray placeholder text in "Host" and "Data" fields
• Priority field is optional
• Actual values must be entered for records to save

Host Field Formatting

• Domain name automatically appends to Host values
• Use @ for root domain (yourdomain.com)
• Avoid duplicate Host values across different record types
• Remove trailing dots from values

Common Error Messages and Solutions

Invalid IP Address or Host Name:

• Check Data field format
• Remove trailing dots
• Verify correct information from provider

Conflicting Records:

1. Open domain control panel
2. Navigate to DNS Settings
3. Check Custom Records for duplicates
4. Delete conflicting records
5. Add new record
6. Allow 24-72 hours for propagation

AAAA Records:

• Use fully expanded IPv6 addresses
• Example:
  • Incorrect: 2620:12a:800::3
  • Correct: 2620:12a:8000:0:0:0:0:0:3

TXT/DMARC Records Exceeding 255 Characters:

• Split into multiple shorter strings
• Add each string separately
• Use online DNS splitting tools if needed
• Maintain proper record formatting

Priority Field:

• Only editable for MX and SRV records
• Appears but inactive for other record types

"Provide Valid Data for the Alias" Error:

• Check for records exceeding 255 characters
• Remove extra characters or trailing periods
• Split long records if necessary

Additional Notes:

• Allow 24-72 hours for DNS changes to propagate
• Contact your service provider for specific record requirements
• Verify all values before saving
• Keep records organized and documented

For complex issues, consult with domain service providers or DNS specialists for technical assistance.

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