To resolve payment issues, follow these troubleshooting steps:

Basic Browser Troubleshooting

• Update browser to latest version
• Clear browser cache or use incognito mode
• Disable browser extensions
• Verify credit card functionality with bank
• Contact Stripe to confirm billing address and ZIP code validation

Common Error Messages & Solutions

"Unable to process payment"

• For Squarespace Payments: Verify account
• For Stripe: Verify account and refresh connection if needed
• For PayPal: Disconnect and reconnect account

"Page not found during payment"

• Order is likely processed; check Orders panel
• Ensure domain connection is proper (allow up to 72 hours for processing)

"Payment processor configuration issue" Solution:

1. Open Payments panel
2. Select payment processor
3. Disconnect account
4. Reconnect account

"Payment declined" (email)

• Customer not charged
• Verify payment details and retry

"Items unavailable" (email)

• Payment not processed
• Products sold out
• Customer should retry with available items

Additional Issues & Solutions

Shopping Cart Problems:

• Verify products are on store page
• Disable Quick Buy in payment settings
• Check site styles settings
• Ensure site is set to public

Payment Processing Issues:

• Verify payment processor supports customer's currency
• For EEA customers: Watch for bank authentication pop-up
• Ensure shipping options exist for customer's country

Digital Download Products:

• Links expire after 24 hours
• New link auto-sends on expired link click
• Manually resend via Orders panel > Email Notifications

Cart Functionality:

• Ensure products are visible
• Store page must be active
• Check for conflicting custom code
• Enable cookies in customer's browser
• Use unmasked URL redirection

Test Mode:

• Disable test mode to accept real payments
• Verify payment processor connection
• Ensure proper account configuration

For persistent issues, contact your payment processor's support directly.

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