DNS connection issues to your domain can be frustrating. Here's how to troubleshoot and resolve common problems:

Initial Connection Period

Wait 24-72 hours after linking an external domain before troubleshooting, as DNS changes need time to propagate.

Common Issues and Solutions

SSL Certificate Warnings If you see browser security warnings, refer to SSL troubleshooting guides for specific solutions.

Domain Already Connected Error

1. Check your other Squarespace sites
2. Unlink the domain from the previous site
3. Contact support if you can't locate the connected site

CNAME Record Issues Ensure you have both required CNAME records:

• One pointing to verify.squarespace.com
• One pointing to ext-cust.squarespace.com

A Record Configuration Verify these settings:

• Host: @ (matches connection records)
• Points to: 198.185.159.144
• Don't delete email/mail records to preserve email service

"Record Not Found" Errors

1. Access your Domains panel
2. Check DNS settings
3. Verify records in your domain provider account
4. Update settings and wait 24-72 hours
5. Avoid frequent updates during propagation

Name Server Troubleshooting

For domains using Nameserver Connect:

• Reset to provider's default nameservers if not connected after 72 hours
• Follow provider-specific instructions for manual connection

For DNS Connect users:

• Don't modify custom nameservers
• Ensure nameservers point to the correct host
• Manually connect domain if needed

If problems persist after trying these solutions, contact your domain provider for additional support.

Remember: DNS changes require patience during propagation. Repeated updates can cause inconsistent results across different servers.

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