A traceroute helps identify connection problems between your computer and a website's server. Here's how to run one on different operating systems:

Windows Instructions:

1. Open Command Prompt:
   • Click Start Menu
   • Type "cmd" or search for "Command Prompt"
   • Press Enter
2. Type: tracert yourdomain.com (replace with actual domain)
3. Press Enter
4. Wait for results and copy the displayed information

Mac OS Instructions:

1. Access Terminal:
   • Open Spotlight Search
   • Type "terminal"
   • Click Terminal application
2. Type: traceroute yourdomain.com (replace with actual domain)
3. Press Enter
4. Copy the results

Linux Instructions:

1. Open Terminal
2. Type: traceroute -I yourdomain.com (replace with actual domain)
3. Press Enter
4. Copy the results

Before Running a Traceroute:

• Clear your browser cache
• Try basic browser troubleshooting
• Verify if the issue is domain-related

Running a traceroute can help technical support identify:

• Where connection problems occur
• Network routing issues
• Server communication problems
• Points of failure in the connection path

After completing the traceroute, share the results with your technical support team for analysis.

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