Running a traceroute can help identify domain connectivity issues by showing where communication breaks down between your computer and the server. Here's how to do it on different operating systems:

Windows:

1. Click Start Menu > Run
2. Type "cmd" and press Enter
3. In command prompt, type: tracert yourdomain.com
4. Press Enter
5. Copy the results

Mac OS:

1. Open Spotlight Search
2. Search for "terminal" and open it
3. Type: traceroute yourdomain.com
4. Press Enter
5. Copy the results

Linux:

1. Open terminal
2. Type: traceroute -I yourdomain.com
3. Press Enter
4. Copy the results

Before Running a Traceroute:

• Clear your browser cache
• Try basic browser troubleshooting
• Verify if the issue is domain-related, site expiration, or platform-specific

The traceroute results will show the path your connection takes through various servers, helping identify where any communication problems occur. Save these results to share with technical support when needed.

Remember to replace "yourdomain.com" with your actual domain name when running the command.

Note: For Windows 8 and 10 users, you can access the command prompt by searching for "command prompt" in the search window.

Related Articles

Previous Articles