If your site isn't displaying, follow these troubleshooting steps to get back online:

Check System Status

1. Visit status.squarespace.com to check for system-wide issues
2. Subscribe to status updates via SMS or email for real-time notifications

Test Domain Connection

First, try accessing your site using your .squarespace.com integrated domain. If it works, the issue is likely with your custom domain.

For Third-Party Domains (GoDaddy, 1&1, Hover, etc.):

• Verify DNS settings are correct
• Check domain provider's status page
• Allow 72 hours for recent connections
• Contact your domain provider if issues persist

For Squarespace Domains:

• Confirm site defaults in DNS settings
• Verify domain registration (required within 15 days)
• Check domain expiration status
• Reactivate if expired

Wrong Site Loading?

If incorrect site appears:

1. Log into your account
2. Click your profile picture/initials in Home Menu
3. View all sites in your account
4. Locate correct site via search
5. Ensure domain is connected to intended site

Site Still Down?

If your site remains inaccessible after trying these steps:

• Verify all DNS settings
• Check domain validation status
• Ensure billing is current
• Contact Squarespace support for assistance

Note: If your site is loading but running slowly, refer to slow site troubleshooting resources instead.

For loading issues persisting after these steps, reach out to Squarespace support for further assistance.

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