If you're having trouble accessing your site, follow these troubleshooting steps:

Quick Checks:

• Visit status.squarespace.com to check for system-wide issues
• Subscribe for SMS or email updates about service status
• Try accessing your site using the built-in .squarespace.com domain

Domain-Related Issues:

For Third-Party Domains:

1. Verify DNS settings using the domain connection guide
2. Check your domain provider's status page for outages
3. Allow up to 72 hours for recent domain connections to take effect

For Squarespace Domains:

1. Confirm presence of "Default for Website" record in DNS settings
2. Validate domain within 15 days of registration or contact changes
3. Check domain expiration status

Site Displaying Issues:

1. Log into your Squarespace account
2. Click your profile picture/initials in home menu
3. View all connected sites in the grid display
4. Locate correct site using title or domain search
5. Click site preview to access

Common Solutions:

• For expired sites: Reactivate subscription
• For wrong site display: Check domain connections
• For slow loading: See "The site is loading slowly" guide

If problems persist after trying these steps, contact Squarespace Support for assistance. They'll respond as quickly as possible to help resolve your issue.

For automatic status updates, subscribe at status.squarespace.com using email or SMS notifications.

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