Facing problems sharing content on Facebook? Here's a comprehensive troubleshooting guide to resolve common sharing issues.

Common Image Sharing Problems

1. Wrong Image Appears

• Check if Facebook is using your social share logo, featured image, or another image
• Use Facebook's debugging tool to refresh cached content
• Ensure images are at least 200 x 200 pixels (recommended: 2500 pixels)

2. Using Facebook's Debugging Tool

• Visit Facebook's debugging tool
• Enter your URL and click Debug
• Check Link Preview for correct image
• Click Scrape Again if needed
• Reshare content after debugging

Fixing Facebook Connection Issues

1. Profile vs. Page Sharing

• Facebook only allows sharing to business pages, not personal profiles
• Connect your Facebook page through Connected Accounts
• Select correct Post Target in settings

2. Content Not Appearing on Facebook Page

• Verify Show option to share content is enabled
• Select correct Post Target
• Check if account is connected
• Ensure domain isn't blocked by Facebook

3. Page Not Showing in Post Target Menu

• Check Professional Integrations in Facebook settings
• Enable Squarespace permissions
• Note: Post Target dropdown limited to 25 accounts

Account Connection Problems

1. Reconnecting Disconnected Account

• Log out of Facebook
• Access Connected Accounts in Squarespace
• Disconnect existing connection
• Reconnect account with fresh permissions

2. Domain Issues

• Ensure custom domain is set as primary
• Remove default Squarespace domain
• Use debugging tool to refresh cache
• Register or connect custom domain if needed

Additional Troubleshooting

1. Placeholder Text

• Remove all placeholder content from sidebars, footers, and page layouts
• Check for "lorem ipsum" text in live template

2. Facebook Blocking

• Report incorrectly blocked domains to Facebook
• Use debugging tool to verify site access

3. Debug Warnings

• "Warnings that need to be corrected" message is normal
• These warnings don't affect sharing functionality

Follow these steps systematically to resolve your Facebook sharing issues. If problems persist, try disconnecting and reconnecting your Facebook account or contact Facebook support.

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