Product subscriptions allow customers to purchase items on a recurring basis, generating predictable revenue through automated payments. Ideal for regularly ordered items like food, beauty boxes, and maintenance services.

Eligibility Requirements:

• E-commerce Advanced plan
• Active customer accounts
• Physical products or services only (no donations)
• Squarespace Payments or Stripe integration

Key Features:

• Automated recurring payments
• Customer-managed subscriptions
• Flexible renewal frequencies (weekly to yearly)
• Optional renewal limits
• Subscription discounts available

Creating a Product Subscription:

1. Navigate to Pages menu > shop page
2. Add new or edit existing product
3. Access Subscriptions under Inventory
4. Set frequency and billing period
5. Add pricing and purchase options
6. Save changes

Subscription Management:

• Customers can manage subscriptions through their accounts
• Edit payment information
• Cancel subscriptions
• View order history
• Receive renewal notifications

Payment Processing:

• Automatic renewals on schedule
• Failed payment retry system
• Email notifications for payment issues
• Three attempt maximum before cancellation

Important Considerations:

• One subscription purchase per transaction
• No inventory limits
• Price changes take 7 days to effect
• Cannot combine with PayPal or Apple Pay
• Cannot offer free subscriptions

Renewal Management:

• Monthly renewals adjust for varying month lengths
• Weekly renewals occur on the same day/time
• Optional 15-day renewal notifications
• Ability to delay renewals
• Cancel individual orders or entire subscriptions

For seamless subscription management, enable customer accounts and customize notification settings to keep customers informed about their recurring orders.

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