ShipStation is a web-based software that streamlines shipping label printing for major carriers, offering discounted rates and automated order fulfillment when connected to Squarespace. Starting at $9/month, ShipStation offers a 30-day free trial for new users.

Key Features:

• Automated order import and label printing for FedEx, UPS, and USPS
• Automatic order fulfillment marking and customer notifications
• Tracking number integration with order summaries and emails
• Integration with fulfillment services (ShipWire, Amazon FBA)

Order Information Transferred:

• Product details (title, image, SKU, variations)
• Order specifics (charges, weight, dimensions, total)
• Customer information (email, name, address)
• Custom checkout form data

Setup Process:

1. Access Squarespace Extensions
2. Select ShipStation
3. Connect to your site
4. Authorize the connection
5. Complete ShipStation's setup instructions

Shipping Process:

1. Orders sync automatically (new orders may have slight delays)
2. Click refresh to import recent orders
3. Select orders under the "Orders" tab
4. Create shipping labels
5. System automatically marks orders as fulfilled and sends notifications

Fulfillment Services Integration:

• Connect with Shipwire or Amazon FBA through ShipStation
• Automated order processing and shipping
• Real-time fulfillment status updates
• Tracking information included in customer emails

Order Cancellation:

• Cancellations in Squarespace automatically sync to ShipStation
• Fulfillment service cancellations depend on processing speed
• Limited cancellation window due to rapid shipping

Support:

• Squarespace handles connection-related issues
• ShipStation provides support for platform-specific questions
• Fulfillment service inquiries go directly to respective providers

Important Notes:

• Orders older than 14 days won't import during initial connection
• Shipping discounts show original rates in ShipStation
• Timestamps reflect ShipStation's timezone settings

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