How to Connect a Third-Party Subdomain to Squarespace: Step-by-Step Guide

How to Connect a Third-Party Subdomain to Squarespace: Step-by-Step Guide

By Michael Thompson

December 17, 2024 at 07:07 AM

A subdomain forwards traffic from an extension of your domain (like blog.yourdomain.com) to your Squarespace site. Here's how to connect a third-party subdomain to Squarespace.

Prerequisites:

  • A registered domain with full DNS services
  • Subdomain already set up with your provider

Step 1: Start the Connection

  1. Go to Domains panel
  2. Click "Use a Domain I Own"
  3. Enter your subdomain name
  4. Click "Connect From Provider"
  5. Select "Other" from dropdown
  6. Click "Connect Domain"
  7. Click "Okay"

Step 2: Access DNS Settings

Log into your domain provider account and locate DNS management (may be called Zone File Settings, Domain Manager, or similar).

Step 3: Add First CNAME Record

Create a CNAME record with:

  • Host: [verification code].subdomain (add period at end)
  • Type: CNAME
  • Points to: verify.squarespace.com

Step 4: Add Second CNAME Record

Create another CNAME record with:

  • Host: your subdomain (e.g., "blog")
  • Type: CNAME
  • Points to: ext-cust.squarespace.com

Step 5: Verify Connection

  1. Return to Squarespace DNS Settings
  2. Click "Refresh records"
  3. Wait up to 72 hours for changes to process

Step 6: Disable WWW Prefix (if primary domain)

  1. Open Domains panel
  2. Click the subdomain
  3. Turn off "Use www prefix" toggle

Troubleshooting Tips:

If CNAME Records Aren't Supported:

  • Use TXT records instead
  • Follow same steps but select TXT as Record Type

If Connection Fails:

  • Use DNS checker tool in Domains panel
  • Remove conflicting A records
  • Ignore "Record not found" for A records
  • Contact domain provider if issues persist

Note: Connection can take 24-72 hours to complete. The www CNAME will show as "Record not found" even after successful connection.

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