Canceling a website subscription can be done in two ways: immediate cancellation or disabling automatic renewal. Before proceeding, consider these important factors:

Pre-Cancellation Considerations:

• Back up your content by exporting it
• Understand that shop and customer subscriptions will be canceled
• Annual plan cancellations within 14 days lose free domain eligibility ($20 fee applies)
• Subscription transfers between sites aren't possible
• Digital product subscriptions pause for 30 days after cancellation

Alternative Options:

• Adjust subscription or billing period
• Optimize SEO performance
• Switch templates or upgrade platform version
• Refresh website design
• Hire an expert for assistance

Refund Policy:

• Annual subscriptions: Full refund within 14 days of first payment
• Monthly subscriptions: No refunds available
• Renewal payments: No refunds
• Processing time: 3-10 business days

Cancellation Methods:

1. Immediate Cancellation:

• Navigate to Payment menu
• Select Website/E-Commerce subscription
• Click Cancel Subscription
• Follow prompts to complete cancellation

2. Disable Auto-Renewal:

• Access Payment menu
• Select Website/Shop under Subscriptions
• Toggle off "Automatically Renew"

Post-Cancellation Access:

• Payment history
• Domain management
• Content export
• Google Workspace settings
• Permission settings
• Products and sales data
• Email marketing (if active)
• Digital products
• Contact information
• Scheduling features

Other Subscriptions:

• Domains remain active and transferable
• Digital products pause for 30 days
• Google Workspace continues billing
• Email marketing remains accessible
• Acuity Scheduling stays active

Note: Your website will eventually be removed from search results after cancellation, though timing varies by search engine. You can reactivate your website later, but subscription transfers between sites aren't possible.

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