Frequently Asked Questions: Squarespace Commerce Support & Features

Frequently Asked Questions: Squarespace Commerce Support & Features

By Michael Thompson

January 22, 2025 at 10:01 PM

Squarespace Commerce is a global e-commerce platform that allows you to sell products and services worldwide. Here's what you need to know about its key features and capabilities:

Payment and Currency

  • Available on Business and Commerce plans
  • Accepts payments globally through Squarespace Payments, Stripe, PayPal, and Square
  • Supports one currency at a time
  • Compliant with Strong Customer Authentication (SCA) for European Economic Area sales

Shipping Options

  • Flat rate shipping
  • Price by weight
  • Free shipping
  • Carrier calculated shipping (Advanced Commerce plan)
  • Custom shipping zones for regional restrictions

Product Capabilities

  • Up to 10,000 products per site
  • Physical and digital products
  • Subscription-based products
  • Gift cards
  • Free digital downloads
  • Donation acceptance
  • Inventory tracking
  • Out-of-stock management

Tax and Financial Features

  • Automatic U.S. tax rates via TaxJar (free with Commerce plans)
  • Manual international tax rates
  • VAT/GST support
  • Tax-inclusive pricing
  • 1099-K forms provided by payment processors

Store Management

  • Abandoned cart recovery
  • Export orders to CSV
  • Connect to warehouse services
  • Point of sale integration (iOS only)
  • ShipStation integration
  • Tracking number support for shipping notifications

Security and Technical Features

  • SSL protection on checkout and payment pages
  • Inventory management
  • API integration capabilities
  • Cart persistence for returning customers

Restrictions and Limitations

  • Must comply with Squarespace's Product-Specific Terms
  • Cannot defer payment until shipping
  • Prices must display cents
  • One currency at a time
  • Not available on Squarespace 5

For disputes or fraudulent charges, contact your payment processor directly. You can temporarily suspend sales by activating product waitlists and setting stock levels to zero.

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