Abandoned checkout recovery automatically emails customers who leave items in their cart without completing a purchase. This proven strategy doubles the chance of purchase completion.

The system sends an automated email 24 hours after cart abandonment, featuring:

• Customizable subject line, message, header, and footer
• Personalized Reply-to and From addresses
• "Complete Your Order" button linking to cart review
• Built-in customer opt-out option

Customers receive notifications when:

• They're logged into their account with in-stock items
• OR they provide an email address during checkout AND have in-stock items

Note: Emails aren't sent for subscription products, memberships, or if purchase is completed before the 24-hour mark.

Setup Instructions:

1. Enable the Feature

• Navigate to Checkout panel
• Toggle on "Abandoned checkout recovery"

2. Customize Email Content

• Access Customer notifications panel
• Modify email elements
• Send test email to preview
• Click "Send Test" to view in inbox

3. Track Performance

• Monitor cart abandonment trends
• Measure email success rates
• View customer journey funnel

To Restore Default Settings:

• Scroll to bottom of panel
• Click "Restore Defaults" (Note: This action cannot be undone)

To Disable Notifications:

• Return to Checkout panel
• Toggle off "Abandoned checkout recovery"

Privacy Note: Only email addresses are stored; customers must re-enter other information when returning to complete purchase.

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