Domain Connection Troubleshooting: A Complete Guide to Fix Third-Party DNS Issues
A domain connection failure with Squarespace can be resolved by following these troubleshooting steps. Initial connection issues are normal and may take 24-72 hours to resolve.
SSL Certificate Issues If you encounter security warnings or SSL certificate messages, refer to Squarespace's SSL Protocol Issues guide for resolution.
Domain Already Connected If you see "This domain is already connected" message:
- Check your other Squarespace sites
- Disconnect the domain from the existing site
- Contact support if you can't locate the connected site
CNAME Record Issues Ensure two CNAME records are properly set:
- One pointing to verify.squarespace.com
- One pointing to ext-cust.squarespace.com
A Record Management Handle A records in your domain provider's account as follows:
- Host @ - Delete if not matching required records
- Empty host - Delete
- Mail/email host - Keep to maintain email service
Fixing "Record Not Found" Errors
- Access the Domains panel
- Check DNS Settings
- Identify missing records
- Update DNS settings in your provider's account
- Wait 24-72 hours for changes to propagate
- Click Refresh in DNS settings panel
Managing Obsolete Records Update outdated domain records to ensure proper SSL functionality by:
- Logging into your domain provider
- Updating CNAME and A records to current requirements
Name Server Troubleshooting For connection issues lasting over 72 hours:
- Reset name servers to provider defaults
- Manually connect domain via DNS records
- Avoid modifying custom name servers when using DNS Connect
Remember that changes to DNS settings typically take 24-72 hours to fully propagate. If issues persist after following these steps, contact your domain provider for additional support.
Contact your provider if errors persist after implementing all troubleshooting steps.
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