Why Was My Payment Declined? Troubleshooting Squarespace Payment Issues
A payment can be declined at checkout for several reasons. Here's how to troubleshoot and resolve common payment issues:
Common Reasons for Declined Payments:
- Invalid card number
- Expired card
- Incorrect CVC code
- Insufficient funds
- Bank security measures
- Unsupported payment method
How to Fix Declined Payments:
- Check Card Information
- Verify card number is correct
- Ensure expiration date is valid
- Double-check CVC code
- Confirm billing address matches card
- Address Error Messages:
Purchase Error:
- Click "Edit Card" to review details
- Select "Try Again" after corrections
- Watch for bank authorization requests (especially in EEA)
Subscription Failed:
- Verify all card details
- Contact bank if information is correct
- Reference transaction details when speaking with bank
- Bank-Related Solutions:
- Contact your bank if decline persists
- Inform them of legitimate purchase attempt
- Ask about any security holds
- Verify international purchases are allowed
- Alternative Solutions:
- Try a different payment method
- Use another card if available
- Clear browser cache and cookies
- Check for sufficient funds
If problems continue, contact your bank directly with the following information:
- Transaction date and time
- Merchant name (Squarespace Inc. for US/Squarespace Ireland Ltd. for non-US)
- Transaction amount
- Any error messages received
After resolving any issues with your bank, attempt the payment again.
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