Keep your site operational and effectively communicate with customers during challenging times using these essential Squarespace tools and features.

Important Updates & Communication

• Add an announcement bar at the top of your site for urgent messages
• Use promotional pop-ups to display important updates
• Utilize Email Campaigns to keep customers informed with branded communications

Online Store Setup

• Convert in-person business to online sales with Commerce platform
• Requirements: Basic, Core, Plus, Advanced, Business, or Commerce plans
• Essential setup steps:
  1. Connect payment processor
  2. Configure tax rules
  3. Set up shipping options
  4. Add products to store page
  5. Manage orders via desktop or mobile app

Local Service Options

• Offer gift cards for future redemption
• Set up local pickup or delivery services
• Add curbside pickup as a shipping option
• Integrate with delivery services like ChowNow or Tock for restaurants
• Include custom checkout forms for delivery instructions

Customer Support Features

• Pause subscription renewals for customers facing financial challenges
• Accept donations through donation blocks (available on all Business and Commerce plans)
• Create dedicated pages for:
  • Return policies
  • Health and safety protocols
  • Capacity limitations
  • Business hours and availability

Business Continuity Tips

• Build and maintain email lists for customer communications
• Update business policies regularly
• Engage with the Squarespace Community Forum for additional strategies
• Monitor and adjust operations based on current circumstances

This toolkit helps maintain business operations and customer connections during unexpected situations, natural disasters, or other emergencies that prevent normal in-person operations.

Related Articles

Previous Articles