A comprehensive guide for merchants selling large or heavy products, focusing on shipping logistics and customer policies.

When adding bulky products to your store, include accurate size and weight details in the product settings for proper shipping calculations. Display dimensions, estimated shipping times, and relevant policies directly on product pages. For custom items like furniture, implement a custom product form to gather specific requirements during checkout.

Shipping Options for Large Items:

• Carrier-calculated shipping based on dimensions and destination
• Local pickup options for reduced costs
• Custom local delivery services
• Freight shipping with flat-rate options
• Fulfillment profiles for products with special shipping needs

Consider connecting with third-party fulfillment services through the Orders API to manage inventory, shipping, and returns without maintaining warehouse space.

Essential Policy Considerations:

• Return conditions and associated costs
• Delivery protocols for customer absence
• Local pickup timeframes and storage fees
• Package handling procedures
• Estimated delivery windows

Display shipping and return policies prominently on your site to set clear expectations. For custom items, provide detailed dimension guides and customization options to minimize returns and ensure customer satisfaction.

When offering local delivery:

1. Create a custom checkout form for delivery instructions
2. Set clear delivery zones and pricing
3. Establish timeframes for delivery scheduling
4. Outline any special handling requirements

For freight shipping:

1. Partner with reliable carriers
2. Set up flat-rate shipping options
3. Clearly communicate delivery expectations
4. Include insurance for valuable items

Remember to regularly review and update your shipping policies based on customer feedback and operational changes to maintain efficient service delivery.

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