Digital Product Signup Guide: A Complete Walkthrough for Customers
Discover how visitors access and purchase your premium content through a straightforward customer journey.
Discovering Digital Products
Visitors can explore your digital products through paywalls that display pricing plans. These can be accessed directly through product links or through a dedicated signup page showcasing all available options.
Each pricing plan displays:
- Detailed descriptions
- Included benefits
- Price options (one-time or subscription)
- Payment terms (fixed amount or installments)
Woman in yoga position on the floor
Blue signup button
The Subscription Process
- Account Creation
- Click the Signup button
- Create a new account or log in to existing one
- Provide name, email, and password
Squarespace login form
- Payment
- Choose payment method (credit card or PayPal)
- Review purchase details
- Confirm subscription
Yoga payment form
- Access and Management
- Access premium content through customer account panel
- View subscription details
- Manage account settings
Site account options in Squarespace
Email Communications
Members receive:
- Welcome email with login instructions
- Order confirmations for recurring payments
- Optional renewal notifications (15 days before renewal)
To enable renewal notifications:
- Open Customer Notifications panel
- Select Subscription Orders > Subscription Renewal
- Toggle Send to Subscribers on
Customer Account Features
Members can:
- View all purchased digital products
- Access subscription details
- Check pricing plan information
- Monitor renewal dates
- Manage account settings
Note: Subscriptions under 11 weeks (weekly renewals) or 2 months (monthly renewals) won't receive renewal notifications.
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