Click & Collect and local delivery are convenient ways to serve nearby customers. Here's how to set them up effectively:

Click & Collect Setup

To create a free local pickup option:

• Go to Pick-Up menu > Add Pick-Up Option
• Name your pickup option (displays at checkout)
• Add pickup details including address, hours, and instructions
• Enter tax address for proper tax calculation
• Click Save

Important Click & Collect Notes:

• Not available with Afterpay/Clearpay
• Cannot be used for product subscriptions
• Pickup details appear in order confirmation emails
• Orders won't sync with shipping platforms like Shipstation

Adding Delivery Options

To offer local delivery service:

• Navigate to Delivery menu > Add Delivery Option
• Select country and enter postal codes for delivery area
• Name the delivery option
• Set delivery fee (or free)
• Add delivery schedule and contact details
• Save and repeat for multiple delivery zones

Managing Orders

When orders are ready:

1. Go to Products & Services > Orders
2. Select order and mark as ready
3. Choose whether to notify customer by email
4. Confirm status change

Best Practices:

• Use custom payment forms for special instructions
• Set clear pickup timeframes
• Consider collecting customer phone numbers
• Establish policies for abandoned orders

You can edit or delete these options anytime through the Pick-Up or Delivery menus.

For efficient tax handling, add a tax address:

• Open pickup option
• Add Tax Address under Optional Information
• Enter address details
• Apply and Save

Note: Customer notification emails automatically include relevant pickup/delivery information and can be customized in email settings.

Related Articles

Previous Articles